Patient and Visitor Information

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Covid Restrictions

With the safety of us all in mind, we have made some adjustments to our waiting area to allow social distancing to be maintained.

This does restrict the number of people we can have in the building at any given time and so have also introduced some outside seating and a buzzer system which allows you to remain outside or in your car until your appointment time.

If you wish to take advantage of the buzzer system, please let reception know and they will issue you with the handheld device.

Click here for more Covid advice.

 
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Your Feedback

Your opinion of our services is important to us and we would be grateful for any feedback.

 

Your responses help us to improve the service we provide to you and all responses are anonymous.  

We have online feedback forms about each of our services. Click the service below to provide us with your feedback:

 

Here's what our patients say...

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Thank you for your kindness

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“Thank you for all you kindness.  Went in on time, very informative and reassured of lifestyle changes to implement.”
Complaints

Our aim is to provide safe, high-quality healthcare to all patients. If we fall below this standard, we would like to know so we can improve our service to you.

If you have reason to make a formal complaint, please make this in writing to the Manager of the service at: Newtown Clinic, 24-26 Lyon Street, Southampton, SO14 0LX.

 

If you prefer, this complaint can be made by phone or appointment by calling 02380 296040.

We will acknowledge your complaint within 3 working days and aim to have investigated your complaint within 10 working days when we will be in a position to offer you an explanation. 

If the complaint is complex or a key member of staff if away, we will notify you of this and the revised timescale for us to respond.

Solent Medical Services - let us know if we can improve